Visible Banking - Key trends in Online & Mobile Banking

Christophe Langlois, Visible-Banking.com Athenes, Novembre 2008 Internet & Mobile Novembre 2008

Online Financial Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Listen, Watch Trends, and Measure www.Visible-Banking.com

Wells Fargo 2.0: Create Emotions www.Visible-Banking.com

SNS Reaal 2.0: Customize & Reach www.Visible-Banking.com

Useful Services, the Best Retention Tools www.Visible-Banking.com

NyKredit: Winner, Online Award 2008 1 st www.Visible-Banking.com

NyKredit’s WebDesk 2.0 • Dramatic increase of the conversion rate • Leads up to 500% • Sales up to 400% Success Measures • WebDesk Phase 1 -> Q1 2007 • WebDesk Phase 2 -> Q2 2008 WebDesk 2.0 www.Visible-Banking.com

Swedbank’s 4 th Gen. Internet Bank • 98% of clients migrated voluntarily in only 2 months • Growth speed of online sales • Positive feedback from clients and employees Success Measures ,[object Object],[object Object],[object Object],[object Object],4 Key Areas www.Visible-Banking.com

Bank Hapoalim’s PFM Budget Tool ,[object Object],[object Object],2 Key Benefits “ Why not make customers pay for Online Banking?” www.Visible-Banking.com

Can You Spot the Difference? Educate your customers: they need to act responsibly! www.Visible-Banking.com

IB Security Framework: a Layered Approach www.Visible-Banking.com

7 Killer Apps for Web 2.0 “BTF” ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.Visible-Banking.com

Mobile Financial Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Leveraging the mobile penetration rate ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.Visible-Banking.com

Mobile Financial Services mBanking - Ideal for balance enquiries, funds transfers, expense management, bill and credit card payments, stopping payments, mobile statements and loans. Mobile Payments - Key challenges: Money laundering issues (especially cross-border) and the complex value chain (the total revenue stream is getting smaller, as charges reduce. Currently the banks’ margin is 0.3%) www.Visible-Banking.com

Mobey Forum ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.Visible-Banking.com

Mobile Banking Worldwide Expansion www.Visible-Banking.com

Three Main Mobile Banking Technologies www.Visible-Banking.com

mBanking: Opportunities & Challenges ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.Visible-Banking.com

Lloyds TSB’s SMS Text Alert Service • Greater control • Ease-of-use • Increased awareness • More confident Key Benefits ,[object Object],[object Object],[object Object],[object Object],4 Key Features www.Visible-Banking.com

Universal Service with Rendering Engine www.Visible-Banking.com

Education to Drive Adoption The benefits of Mobile Banking are not as obvious to your customers as you think www.Visible-Banking.com

The Frontier is blurred btw Telcos&Banks Banks / MVNOs Telcos / Banking License Joint-Ventures www.Visible-Banking.com

Solutions for Retail & Business Customers www.Visible-Banking.com

Near-Field Communications (NFC) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.Visible-Banking.com

Successful Apps for NFC www.Visible-Banking.com

NFC - Transit Hong Kong Transit’s Octopus card uses NFC technology and was deployed very quickly. In Japan, there are 74million NFC chips in mobile phone. www.Visible-Banking.com

Mobile contactless payments ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.Visible-Banking.com

MicroFinance: Mob. Banking for the Unbanked ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.Visible-Banking.com

MicroFinance: Examples in BRIC & Africa ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.Visible-Banking.com

Google’s Open Handset Alliance ,[object Object],Source: http://code.google.com/android/index.html (Nov 2008) www.Visible-Banking.com

MasterCard’s Unique Stadium Offering www.Visible-Banking.com

Visible Banking - Key trends in Online & Mobile Banking

Recommended

Recommended

More Related Content

Recently uploaded

Recently uploaded (20)

Featured

Featured (20)

Visible Banking - Key trends in Online & Mobile Banking