QNAP Newsroom

Taipei, Taiwan, September 26, 2020 – QNAP® Systems, Inc. (QNAP), a leading computing, networking and storage solution innovator, today issued a statement in response to recent reports and media coverage indicating that the AgeLocker malware is encrypting user data and demanding a ransom. Current intelligence pointed out that AgeLocker-affected systems are mostly macOS and Linux devices, and QNAP's initial investigation showed that no unpatched vulnerabilities are found in QTS. All known affected NAS are running older, unpatched QTS versions. QNAP is carrying out a thorough investigation by working with other information security entities to ensure the security of all QNAP products.

QNAP have an uncompromising commitment to information security. Since unpatched devices are prone to information security threats, QNAP urges all users to update their device OS and apps to the latest version available. Users should also follow good information security practices such as using strong passwords and installing the Malware Remover app on their NAS. These will make the device harder to be breached, thus enhancing data security. QNAP has also released a security advisory for AgeLocker, detailing technical details and steps to mitigate threats. The advisory will be updated when necessary as the incident evolves.

QNAP Product Security Incident Response Team (PSIRT) constantly monitors the latest intelligence to deliver up-to-date information and software updates, ensuring data security for users. Once again, QNAP urges users to periodically check and install product software updates to keep their devices away from malicious influences. QNAP also provides the best practice for improving personal and organizational information security. By working together to fight against cybersecurity threats, we make the Internet a safer place for everyone.

To request technical support, contact QNAP via https://service.qnap.com/.